At Pets Little Haven, we strive to ensure that you and your furry friends are completely satisfied with your purchase. If you're not entirely happy with your order, our return policy makes it easy for you to return or exchange products.
Return Eligibility:
- Items must be returned within 30 days of delivery.
- Products must be unused, in their original packaging, and in the same condition as received.
- Certain items, such as personalized products and perishable goods, are non-returnable.
Return Process:
- Contact Us: Before returning an item, please contact our customer service team at support@petslittlehaven.com with your order number and details about the product you would like to return.
- Receive Authorization: Our team will provide you with a return authorization and instructions on how to send your item back to us.
- Ship the Item: Pack the item securely, including all original packaging and accessories, and ship it to the address provided by our team. We recommend using a trackable shipping method.
Refunds:
- Once your return is received and inspected, we will notify you of the status of your refund.
- If approved, your refund will be processed to the original payment method within 7-10 business days.
Exchanges:
- If you wish to exchange an item for a different size, color, or product, please indicate this when contacting us. We will process the exchange once the original item is received and inspected.
Return Shipping Costs:
- Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
Non-Returnable Items:
- Customized or personalized items
- Perishable goods (e.g., treats, food)
- Gift cards
Contact Us: If you have any questions about our return policy, please contact us at customerservice@petslittlehaven.com or call our customer service team at 714-794-8009. We are here to help!
Thank you for shopping with Pets Little Haven. We appreciate your business and look forward to serving you and your pets!